Magwin (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices you have regarding your information when you visit info@magwin.in (the “Site”) or interact with our services as an Authorized Encraft uPVC Fabricator in Uttarakhand.
1. Scope of This Policy
This Policy applies to:
- Visitors to our Site
- Customers who purchase or inquire about Magwin uPVC windows, doors, and related services
- Prospective clients submitting queries via phone, email, WhatsApp, social media, or offline events
It does not apply to third-party websites or services linked from our Site; please review their policies separately.
2. Information We Collect
2.1 Information You Provide Directly
|
Type of Data |
Examples |
Purpose |
|
Contact Details |
Name, phone number, email, postal address |
Respond to inquiries, issue quotations, schedule surveys or installations |
|
Project Details |
Property type, measurements, location |
Customise product recommendations and pricing |
|
Payment Data |
UPI ID, cheque details, bank transfer references |
Process orders and refunds (we do not store card numbers) |
|
Marketing Preferences |
Consent checkboxes, newsletter sign-ups |
Send updates, offers, and invitations |
2.2 Information Collected Automatically
When you visit the Site, we and our service providers (e.g., Google Analytics) automatically collect:
- Device identifiers (IP address, browser type, OS)
- Usage data (pages visited, time spent, referral URLs)
- Cookie data (see Section 6)
2.3 Information from Third Parties
We may receive data from:
- Social media platforms (if you engage with our content)
- Authorised dealers or installation partners (to coordinate projects)
3. How We Use Your Information
We process your data only when we have a lawful basis to do so, including:
- Contractual necessity – to provide quotations, fulfil orders, arrange deliveries, and offer after-sales support.
- Legitimate interests – to improve Site performance, prevent fraud, and understand customer needs.
- Consent – for marketing emails, SMS alerts, or WhatsApp updates (you can withdraw consent at any time).
- Legal obligations – for tax, accounting, and warranty compliance under Indian law (including the Digital Personal Data Protection Act 2023).
4. How We Share Your Information
We never sell your data. We may share it only with:
- Trusted service providers: logistics partners, payment gateways, surveyors, and installation technicians who need the data to serve you.
- Authorised Encraft suppliers: to validate product authenticity or register warranties.
- Regulators or law-enforcement agencies: if required to comply with legal requests or court orders.
- Potential business transferees: in case of a merger or acquisition, provided they uphold equivalent privacy standards.
All third parties are bound by confidentiality agreements and are prohibited from using your data for any purpose other than providing services to Magwin.
5. Data Retention
- Inquiry data: kept for 24 months unless you become a customer.
- Customer records: retained for the warranty period (typically 10 years for Encraft profiles) plus an additional period to meet legal requirements.
- Analytics data: stored in aggregated form for up to 38 months.
When retention periods expire, data is securely deleted or anonymised.
6. Cookies & Similar Technologies
Cookies are small text files placed on your device to remember your preferences. We use:
- Essential cookies – enable core Site functionality
- Performance cookies – help us improve speed and usability
- Analytics cookies – collect anonymous visitor statistics
You can disable non-essential cookies in your browser settings or via our cookie banner; however, some Site features may not function correctly.
7. Your Rights & Choices
Subject to local law, you can:
- Access the personal information we hold about you
- Correct inaccurate or incomplete data
- Delete or anonymise your data when it is no longer necessary
- Object to or restrict certain processing activities
- Withdraw consent for marketing communications at any time
To exercise these rights, email us at info@magwin.in or use the contact details in Section 10. We will respond within 30 days.
8. Data Security
We employ industry-standard measures to safeguard information, including:
- SSL encryption on data transfers
- Role-based access controls for internal staff
- Secure server infrastructure hosted in India
- Routine security audits and vulnerability testing
No internet transmission is completely secure, so please use caution when sharing sensitive data online.
9. Children’s Privacy
Our Site and services are intended for individuals 18 years and older. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us so we can promptly delete it.
10. Contact Us
For questions about this Policy or your personal information:
Magwin Windows & Doors
Lala Lajpat Rai Market, Amritsar Road, Near Bus Stand Entry, Moga, Punjab – Corporate Office
Phone: +91 72480-00121
Email: info@magwin.in
11. Updates to This Policy
We may revise this Privacy Policy to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a new “Last updated” date. Significant changes will be communicated via email or Site notifications.
Internal Link Suggestion
For immediate assistance, visit our Contact Page to submit your query directly.
Your trust drives everything we do.
Thank you for choosing Magwin—where craftsmanship, transparency, and customer care go hand in hand.